Return and Refund Policy

Thanks for shopping at The Squeeky Shop.

If you are not entirely satisfied with your purchase, we’re here to help. If you have an problems using any of our products please contact us for help before requesting a return or refund.

Returns

You have 10 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. If damaged please sent photographic evidence of the packaging and items.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please contact us with your issue before returning, we may be able to help and solve the problems with the items.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

Contact us

If you have any questions on how to return your item to us please contact us.

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Up to 20% off life bottles and Refills Free shipping on orders over £25