Privacy Policy

Who we are

We are The Squeeky Cleaners Ltd, trading as the Squeeky Shop. A UK based company.

It is ‘Squeeky Cleaners policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.squeekyshop.co.uk/ (hereinafter, “us”, “we”, or “https://www.squeekyshop.co.uk/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Our website address is: https://www.squeekyshop.co.uk.

What personal data we collect and why we collect it

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR).

We will collect information about you for 2 reasons: firstly, to process your order and second, to respond to any queries which you may have.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them. We use the Customer Reviews system to send review reminders and collect reviews for our products. We will send you one email reminder after completing an order to allow you to optionally enter a review.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we may collect about you includes:

  • your name
  • email address
  • IP Address

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us: info@squeekyshop.co.uk

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We use the Customer Reviews system to send review reminders and collect reviews for our products. We will send you one email reminder after completing an order to allow you to optionally enter a review.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you contact us via the contact form on the website the information provided will be send via email. This will be stored and used to respond to your enquiry.

Cookies

To enrich and perfect your online experience, Squeeky Cleaners uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Squeeky Cleaners uses cookies to help Squeeky Cleaners identify and track visitors, their usage of https://www.squeekyshop.co.uk/, and their website access preferences. Squeeky shop visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Squeeky shop website, with the drawback that certain features of the Squeeky Shop website may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Squeeky Cleaners use of cookies.

If you want to block cookies then you can using your browsers privacy settings or third party plug ins. Certain features of the website may not work though.

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Advertisements

We don’t serve adverts on site no share your details with advertising companies.

What third parties we receive data from

Facebook Pixel

We have our facebook site linked to our website using the facebook pixel and may receive your data if you shop or go through our facebook page, this will still not include your payment details. To see their privacy policy, see there website: – https://developers.facebook.com/docs/privacy/

Google Analytics

We make use of the Google analytics systems to track clicks and conversions from google ads and search. If you visit us via a google search or google ad we will have access to aggregated statistics that include your activity on our website. Various google cookies will be send to your browser by google to track your visit and maintain these stats (see the cookie section for details of blocking cookies).

Google themselves will maintain various activity and tracking information based on your relationship with them, but we do not have access to that, see googles privacy policy for details.

Who we share your data with

Certain visitors to Squeeky Cleaners websites choose to interact with Squeeky Cleaners in ways that require Squeeky Cleaners to gather personally-identifying information(such as email addresses, telephone number). The amount and type of information that Squeeky Cleaners gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.squeekyshop.co.uk/ to provide a username and email address. Also we may ask for your financial details when you process an order or may an account with us, these details are stored securely and will only be used by our payment network services.

We may share your data with our companies to ensure all orders are processed correctly and proper administration of our website and business.

It may also be passed on to our employees, agents and/or professional advisors to process your order.

When you process an order your payment information will not be held or be visible to us, it will only be processed through us, but your details will go to our Payment Services.

Our Payment Networks are:

  • Payzone: To see their privacy policy, see there website: https://www.payzone.co.uk/privacy-policy
  • Paypal: We use paypal for payment and their marketing services, so these will send some of you data to paypal in order to support payments and marketing analytics . To see their privacy policy related to this, see there website: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Aggregated Statistics

Squeeky Cleaners may collect statistics about the behaviour of visitors to its website. Squeeky Cleaners may display this information publicly or provide it to others. However, Squeeky Cleaners does not disclose your personally-identifying information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the following rights in relation to your data:

  • Right to access – the right to request (1) copies of the information we hold about you any time, or (2) that we modify, update or delete such information. If we provide you access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
  • Right to erase – the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it .
  • Right to data portability – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data) please contact us via this e-mail address: info@squeekyshop.co.uk

If you are not satisfied with the way a complaint has be handled by us using your data, you may be able to refer your complaint to the relevant data protection authority.

It is important that the data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it for.

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.

We will only transfer data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by the way of the data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

Business Changes

The Squeeky Cleaners may, from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or part of The Squeeky Cleaners. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

How we protect your data

Security

The security of your Personal Information is important to us, we ask for passwords and a username which is unique to you. We store your data on secure servers. Our website is hosted by one.com. Their security and privacy policy’s are here https://www.one.com/en/info/privacy-policy, this includes the Data Processing Agreement that applies between themselves and Squeeky Cleaners.

Payment details are encrypted using SSL technology(typically you will see a lock icon or green address bar ( or both) in your browser when we use this technology..

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting info@squeekyshop.co.uk

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get safe online is supported by HM Government and leading businesses.

What data breach procedures we have in place

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting info@squeekyshop.co.uk

What automated decision making and/or profiling we do with user data

Currently we do not do any automated decision making or profiling with user data. if this changes we will update the policy accordingly.

Privacy Policy Changes

Although most changes are likely to be minor, Squeeky Cleaners may change its Privacy Policy from time to time, and in Squeeky Cleaners sole discretion. Squeeky Cleaners encourages visitors to frequently check this page for any changes to its Privacy Policy.

Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

This website uses cookies and asks for personal data necessary necessary to run the site, take orders, perform marketing analytics, conversion tracking and enhance your browsing experience. See Privacy Policy for full details. Continuing to use the site implies approval for these cookies. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.